Privacy Policy

Last updated: September 2026

Parking Zagreb respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and parking reservation services.

1. Personal Data We Collect

When you make a reservation, contact us, or use our website, we may collect the following information:

Full name
Email address
Phone number
Parking arrival and departure dates and times
Number of passengers
Return flight number, if provided
Information related to additional services selected during booking
Information you voluntarily provide when contacting us

Our website may also automatically collect limited technical information such as IP address, browser type, device information, and website usage data where necessary for security, functionality, analytics, or similar purposes.

2. How We Use Your Information

We process personal data for purposes including:

Processing and managing parking reservations
Organizing transfers to and from Zagreb Airport
Communicating with you regarding your reservation
Responding to enquiries and customer support requests
Managing changes, delays, or other information relevant to your reservation
Providing requested additional services
Maintaining the security and functionality of our website
Complying with applicable legal and regulatory obligations

We only process personal information where we have an appropriate legal basis under applicable data protection law, including performance of a contract, compliance with legal obligations, legitimate interests, or your consent where required.

3. Reservation Information

Information submitted through our online reservation form is used to process and manage your parking reservation.

Your return flight number may be used to help coordinate your transfer from Zagreb Airport and accommodate relevant changes to your return journey.

4. Cookies

Our website may use cookies and similar technologies that are necessary for the website to function correctly.

Where required by law, optional cookies such as analytics or marketing cookies will only be used after you have provided consent.

You can manage your cookie preferences through the cookie settings available on our website.

5. Sharing of Personal Data

We do not sell your personal information.

Personal data may be shared with trusted service providers where necessary to operate our website or provide our services, such as hosting, email, website technology, or other technical service providers.

Information may also be disclosed where required by law or a competent public authority.

6. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and for any period required by applicable legal, accounting, tax, or regulatory requirements.

When personal information is no longer required, it will be deleted or anonymized where appropriate.

7. Data Security

We take appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable Croatian data protection legislation, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the competent data protection authority

In Croatia, the competent supervisory authority is the Croatian Personal Data Protection Agency (AZOP).

9. Third-Party Services

Our website may use third-party services for functions such as website hosting, maps, email delivery, analytics, or other website functionality.

These providers may process certain information in accordance with their own privacy policies and applicable data protection requirements.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website functionality, or applicable legal requirements.

The latest version will always be published on this page.

12. Contact

For questions regarding this Privacy Policy or the processing of your personal data, please contact:

Parking Zagreb
Website: parkingzagreb.com
Email: info@parkingzagreb.com
Phone: +385 99 191 2944